Effective communicators frame positive or neutral messages in terms of audience concerns, hopes, interests, and preferences. One way of doing this is to revise for “you” view, which helps to emphasize the reader over the writer.
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Instead of this |
Write this |
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Tuesday is the only day that we can promise quick response to purchase order requests; we are swamped the rest of the week.
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If you need a quick response, please submit your purchase order requests on Tuesday. |
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I know I’m late with the asset valuation report, but I haven’t been feeling well and I just haven’t had the energy needed to work through the numbers yet. |
You will receive the asset valuation report on Monday at 8 a.m.—I haven’t been feeling well, but will work through the numbers over the weekend to ensure they are accurate.
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I loved the sweater you gave me so much, thank you! |
Thank you for the beautiful and warm sweater! You have a gift for finding thoughtful and useful presents. |
Content on this page was created by the Business Communication team at the Wisconsin School of Business.