Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

GEN BUS 360: Workplace Writing and Communication (Spring 2022)

"You" View

Effective communicators frame positive or neutral messages in terms of audience concerns, hopes, interests, and preferences. One way of doing this is to revise for “you” view, which helps to emphasize the reader over the writer.

Instead of this

Write this

Tuesday is the only day that we can promise quick response to purchase order requests; we are swamped the rest of the week.

If you need a quick response, please submit your purchase order requests on Tuesday.

I know I’m late with the asset valuation report, but I haven’t been feeling well and I just haven’t had the energy needed to work through the numbers yet.

You will receive the asset valuation report on Monday at 8 a.m.—I haven’t been feeling well, but will work through the numbers over the weekend to ensure they are accurate.

I loved the sweater you gave me so much, thank you!

Thank you for the beautiful and warm sweater!  You have a gift for finding thoughtful and useful presents.

Content Credit

Content on this page was created by the Business Communication team at the Wisconsin School of Business.