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GEN BUS 360: Workplace Writing and Communication (Spring 2022)

Salutations & Complimentary Closes


Take the time to address readers with respect as human beings.

Formal Relationship with Someone you have Never Met or

With Whom you are not on a First Name Basis

Formal or Serious Situation but First Name Basis

Informal but Professional

Dear Ms. Smith:

Dear Joan:

Hello Joan,

Dear Dr. Rodriguez:

Dear Ethan,

Hi Joan,

Dear Professor Wong:

Dear Sarah and Juan,

Good morning Joan,

Dear Hiring Committee:

Hello team,

Hi all,

Dear Customer Service Representative:

Hello to all,

Hello marketing team!

Dear colleagues:


Greetings, everybody!

Dear first name last name: (use this only when you are uncertain

about gender/pronouns as it can appear too much like junk mail)


Hi everyone!


Complimentary Closes

Follow conventions. This is not the place for creativity.


Professional but Friendly



Best wishes,


Best regards,

All the best,



Warm regards,

Thanks, (reserve for contexts where gratitude makes sense and avoid using this close in

place of a dedicated message of appreciation)



Cheers, (be aware that this can

read as a pretentious attempt to sound British)


With appreciation,


Yours respectfully,



Note:  You may drop salutations and complimentary closes once an email conversation turns into a back and forth exchange:

Subject: Request for Information on Successful Tech Conferences

Dear Joan,

Could you please send me the article you mentioned that analyzed successful tech conferences from around the world? It sounded like it would be helpful for planning our upcoming convention!




Subject: Re: Request for Information on Successful Tech Conferences

Hi Sarita, yes, of course, I’ve attached it.



Subject: Re: re: Request for Information on Successful Tech Conferences

You are the best!

Content Credit

Content on this page was created by the Business Communication team at the Wisconsin School of Business.